Friday, 7:10pm
The phone rings out
Nobody is near the phone during the rush. The party of six books elsewhere.
Every table taken
Incoming callMissed call
A party of six books somewhere else
An illustration. The guest is made up.
For restaurants
Catering and large orders captured. Regulars brought back.
A call missed during service gets a text from your number within a minute and a booked table. A catering or large-order request is answered the same day and passed to you with headcount, date and budget. Regulars who have not been in for 30, 60 or 90 days get a text about their usual table. Guests are asked for a review the next morning.
Text me- Missed callsbecome tables
- Reviewsasked after the meal
- Regularswon back at 30, 60, 90 days
- Cateringleads answered same hour
Choose what you want. The text message you send will list your choices.
What goes wrong today
Where a restaurant's week leaks.
Saturday
The review that never got asked
Happy guests leave no review. The unhappy one posts at midnight.
Loved it, tipped well
Wrote no reviewWaited for water
Posted one star at midnightThe regular
Gone quiet
A regular who came every other Thursday has not been in since spring, and nobody noticed.
Every other Thursday
for a yearNot since spring
and nobody noticed
for a yearNot since spring
and nobody noticed
The catering email
Answered Monday
A catering request for forty arrives on Thursday afternoon. By Monday they have booked another caterer.
Office lunch for fortyAsked Thursday afternoon
ThuFriSatSunMon
By Monday they had a caterer.
The no-show
No reminder
A four-top booked ten days ago and forgot. The table sat empty on the busiest night.
A table for fourBooked ten days agoThe busiest nightNo reminder sent
The question
“Do you do gluten-free?”
Asked by text at 4pm, read at 10pm. They ordered elsewhere.
4:00 PM
Do you do gluten-free?
Read 10:00 PM
For restaurants
What it does.
Missed call text-back
Every ring-out becomes a text
“Sorry we missed you, it's busy in here. How many and what time?” from your number, in under a minute, and the table is booked into the slots you opened.
7:10 PM · missed call›A text from your number
7:30gone7:50by the windowTable for 48:15anywhere
Booked only into the times you opened
Review engine
Asked after the meal
Guests who paid or booked get one text the next morning. Five stars go to Google. Anything under four comes to you first and never gets posted.
The next morning
Five stars → GoogleUnder four → to you
GoogleFive starsSent to youNot posted
Win-back
Regulars at 30, 60, 90 days
The people who stopped coming, texted with a reason to return: the dish they always ordered, a table on their night. It stops when they reply.
The dish they always orderedA table on their nightThey reply
30 days60 days90 days
The texts stop as soon as they reply.
Your own number
The number on the door, as an iMessage line
Reservations, questions, catering and confirmations from the number people already have.
iMessage lineiMessageRCS · SMSfor Android and other phones
Setting it up
The first month.
- 1
Line check and hours
Your number tested for iMessage, your reservation slots and menu loaded, your permissions set: what it may promise, when it hands to the host.
- 2
Live on a Tuesday
The first missed call answered by text. You get one line per booking.
- 3
Reviews on
The morning-after ask attached to paid tables and bookings.
- 4
Win-back loaded
Regulars from the reservation system and the POS, one row per guest, the sequence started.
Swipe sideways to see all 4 steps.
Other services it uses
The messaging channels, ads, leads and ad creative this setup can use.
Messaging
iMessage line
A missed call or a text gets a reply from your own number that quotes only approved prices and books into open hours. You no longer call back or retype bookings.
Messaging
WhatsApp Business
Meta verification, approved templates and replies handled for you. Used only for people who wrote first.
Ads and leads
Meta ads
Each lead from the ad is answered within a minute. Ads start paused until you approve. Spend, leads and booked jobs arrive as one row per day.
Ads and leads
Leads & outreach
Leads from map listings, licence records and websites become one record each. The first message is written from it; follow-ups on day 2, 5 and 10 stop when they reply.
Ads and leads
Creative
You write one brief. The images and videos are made, a person picks them, and they are uploaded paused until you approve.
Permissions
Permissions and limits set up for a restaurant.
Reviews
Every guest who dined is asked for a review, whatever rating they would give. Nothing is offered in return for a review.
Under four stars
If a guest answers with fewer than four stars, the answer is sent to you. The system does not post it anywhere.
The host
Anything outside its permissions is passed to the host: large parties, special requests, waiting times for walk-ins.
Bookings
It books only into the times you opened, sends the confirmation, and sends a reminder on the day.
Regulars
Your regulars come from your own reservation system and your till (point of sale): one row per guest. No contact lists are bought.
Locations
Each location has its own phone line. One AI assistant knows each location’s hours and menu. One spreadsheet covers all of them.
Permissions switched on
What the assistant may read, do, and whom it may answer.
What it may read
CalendarWhat is next, and which hours are open
MessagesThe threads you choose, not all of them
What it may do
ReplyIn your writing style, within your permissions
BookOnly into the hours you opened
Missed call text-backFrom your number, within a minute
Win back30, 60, 90 days, with a reason to return
Whom it may reply to
Customers
LeadsTold it is an AI assistant when they ask; passed to a person when they ask for one
Every action is recorded.
Sent, delivered, read, and what it said, written to the Ledger, which you can read. Message text is not published.
Text back the missed call
- read: Messages, this handle only
- in your writing style, using only prices you approved
sent from your number
Book the 2:30
- write: Calendar, only hours you opened
invite sent
Refund $184 to the original card
- limit: ≤ $500 without you
- used once
$184 refunded
Refund everyone from last month
- limit: ≤ $500 per action, one customer per action
refused · no permission for this
Questions
Does it take reservations?
It books into the slots you opened, sends the confirmation and the day-of reminder, and hands to the host for anything outside the rules: large parties, special requests, walk-in waits.
Is the review ask allowed?
Everyone who dined is asked, nobody is gated by rating, and nothing is offered for a review. Under-four responses go to you and are not posted.
Where do the regulars come from?
Your reservation system and your POS, if they export; otherwise the list you already have. One row per guest, nothing purchased.
Multiple locations?
One line per location, one assistant with per-location hours and menus, one sheet for all of them.
More detail on the parts of this setup.
Text the line.
Text how many calls you miss on a Friday and how many catering requests you get a month. The reply shows what a month of this would have captured.
Your setup: